Horizon Retain has made access to services as simple and responsive as possible through:

• Our innovative ONECALL system where the helping process begins in the first call - callbacks are not necessary.
  
  
• Toll-free access 24 hours a day, 365 days a year, to Horizon Retain master’s level consultants. No after-hour transfers to other call centers or staff that are not familiar with your account.

• Our own network of over 4,000 face-to-face licensed service providers in convenient locations throughout the United States. We also maintain a network of international providers.
  
  
• Our state-of-the-art customized information management system, which allows our consultants to access real time client demographic and clinical data and track the flow of services to ensure continuity of care.
  
  
• Comprehensive web-based EAP resource and information services with separate sections for employees, supervisors and human resources. Participants may contact us by E-mail from our web site.
  
  
• Thoughtful, conscientious daily operations.